Pool And Deck Concepts

Writing today to recommend Pool & Deck Concepts. Anthony and Jen were the primary contributors to our project which was a cosmetic renovation, new automation of the pool system, new lighting & nook replacement, new salt system as well as a skimmer replacement to cure a leak which was the impetus for the project to start. All of the tile, glass block, skimmer and surface was removed expeditiously with minimal debris and what clean up was needed was done at the end of each work day. Additionally, we had an in floor valet system which worked but these systems have never been particularly functional. Anthony had a new and unique way of leveraging these pop ups by replacing with in floor returns which are quite discrete given they are also partially covered with the glass and stone surface finish. This mitigated the need for adding an additional return elsewhere which was a net benefit to the project and long term use of the pool. Bottom line, Anthony and Jen did a phenomenal job from start to finish. They were very responsive, professional, transparent and honest. The materials recommended, selected and ultimately used are beautiful and we are thrilled with the finished project. The team leading the work effort was diligent and fast while not sacrificing the craftsmanship; expertly aligning the tiles to achieve the look we desired when it all came fruition. Like with any significant project Anthony and I discussed the possibilities of delays for a variety of reasons. There are many unknowns heading into a project where you weren’t the original builder and its construction was 20 years ago. We hit a couple of bumps along the way but the critical part of me mentioning is that they just kept working the problems with me until we had resolution. Love this about their effort as many times companies with wrap up and essentially wash their hand of the project an move on. Anthony and Jen remained highly involved until all our requirements were satisfied and want to commend them for the partnership. I would highly recommend Anthony, Jen and the whole Pool & Deck Concepts team for a variety of projects from the pool, deck and other lanai related needs. – Zach and Erin S.

I recently had my pool, pool deck ,and Lanai completely renovated by Pool and Deck Concepts. The renovation of the pool included removal of all tile on the waterlines and steps with new tile installed, removal and replacement of the bullnose and redoing the entire finish of the pool. The deck and lanai had paver stones put down in the entire area along with a new hand rail replaced. The cage was prescreened from the chair rail to the deck. Beginning with the proposal process for this project through the completion of this renovation I can not think of an instance when Pool and Deck Concepts did not exceed all expectations. Everyone I had contact with provided the most professional and friendly service which made this entire experience painless. Trish was my original contact and walked my wife and I thought each element of what we would be looking at for the renovation. She was extremely knowledgeable about all aspects of the work being requested and added suggestions to make the renovation better than what we originally envisioned. The contracted price was easy to understand for work to be performed and the cost of materials. She was wonderful. Our project manager was Edgar and I can not say enough about this gentleman. We were not living at the home when the renovation project was done. Edgar did an outstanding job of keeping me informed on every aspect of the project as the work moved along. He established the timetable for the job and if there was any change in the schedule he always notified me in advance. If I needed to contact him for any reason during the renovation he responded immediately to me. His attention to detail with all aspects of the renovation resulted in a first class job for the entire project. I cannot underestimate how impressed I am with his performance. This company deserves the high ratings they receive. They are a quality operation obviously due to the caliber of people that represent them. I would not hesitate to recommend Pool and Deck Concepts for any projects they would be involved with.

In May 2024, we decided to renovate our existing pool, screens, and lanai .A neighbor had used Pool and Deck Concepts todo the work and they were very happy with the finished product. We contacted Mark Masser who came to estimate the work. When we met with him at the office, we liked that they had pictures of projects done with various tiles and finishes. Even better, they had samples of surfaces, tiles, and pavers. One of the best pieces of advice Mark recommended was leathered marble vs travertine. It was a much better choice. The work began in October and we connected with the project manager Mark Iacovelli. There was a slight problem with the company delivering the dumpster, but happily Pool and Deck concepts absorbed the cost. After that, workers were there every day, and we were notified who to expect. Mark came by after each stage and always answered our questions. At one point a neighbor complained to the workers about noise (unavoidable) and dust. Mark immediately came and addressed my neighbors concerns. The work moved along and was done to perfection, not a single complaint.our pool, screens , and lanai look fantastic and we look forward to enjoying them for many years. I highly recommend Pool and Deck Concepts for their craftsmanship and superior work.

After so many years, we finally decided to renovate the entire patio incl. new pool, new deck with marble tiles and a (partly) new cage with picture windows. The positive experience started with the sales process. It was competent, kind, highly professional with modern tools in an excellent show-room and it was very patient despite the "communication gaps" between our two languages. Now, selling such a complex work is one thing, doing it is another thing. But also here Jen and her team (esp. Belen as the responsible Project Manager) did an excellent job, with high engagement, accountability and ...what is most important, when you are 7000 miles away, excellent communication incl. pictures, videos and calls if needed. One last thing. It's well known, that in critical situations you finally get to know your contractor, working partner; in particular, when something is not 100% going well. And here Pool&Deck showed their full quality by doing EVERYTHING (yes, I write this in Capital letters) to finish the work to my full satisfaction. Well done Pool&Deck. From my side, I wholeheartedly recommend Pool&Deck Concepts. PH