Galaxy Pools

Used them for a little over 2 years. Our usual pool guy moved and they sent someone new who only test the pool ,dumps chemicals in and is out of there in 4 min flat. Big hurry doesn't clean the side of the pool as advertised or like our other pool guy did. Never checks anything else. Last week my husband was there and the guy was going to do the same as usual and he saw my husband standing there watching so he went back out to the car and got the brush and brushed the sides 1st time. When I called to complain the first time the man that answered the phones response was " no one else has complained". At that time I told him about our pool light not working they had just replaced it 10 months ago. Never sent anyone about 3 weeks went by and my husband called our builder asking about the light ( we have been in the house a little over 2 years) and this will be the 2nd light change. Well all I can think is the builder called the pool company and like magic someone appeared. So the guy on the phone never passed the message on. Also prior to this we had a problem with the pressure to the spas it took Galaxy pools 2 months to come out. We will try another pool service.

I have been with Galaxy pool for around 2 yrs, I had to change service because my pool went from looking great in the beginning to not so good today! I had cancelled service with the office and a few days later they showed up anyway when I was not home! I had already hired another pool company and met with them at my home and they tested the water and the chlorine level was at zero! I wanted to be sure that my chlorine level was at the zero mark like the new company said so I took a sample to pinch a penny and had them test it and it had almost no chlorine in the pool! I don't mind paying for a service but I do mind when I am paying for something and not receiving an honest service! Anyone using Galaxy, I would highly suggest having your water tested at least once every 2 weeks so you wont have problems down the road!